Refund & Return Policy
At Shreemandap, we strive to provide you with the finest handcrafted Puja Pandals to make your celebrations truly special. We understand that sometimes things may not go as planned, and we are here to help.
Returns
Due to the custom and delicate nature of our Puja Pandals, we are unable to accept returns once the product has been delivered and set up. We encourage you to carefully review your order and our product descriptions before making a purchase.
Refunds
Refunds will only be considered under the following conditions:
- Damage During Delivery or Setup: If the Puja Pandal is damaged during delivery or setup, please notify us immediately. We will assess the damage and provide a replacement or a full refund if a replacement is not possible.
- Incorrect Product: If you receive a product that does not match your order, please contact us within 24 hours of delivery. We will arrange for the correct product to be delivered or provide a full refund if a replacement is not available.
Refund Process
- Notification: To initiate a refund, please contact our customer service team at [contact email/phone number] within 24 hours of receiving the product. Provide your order number, a detailed description of the issue, and any relevant photos.
- Assessment: Our team will assess the issue and determine the eligibility for a refund.
- Resolution: If a refund is approved, it will be processed within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.
Non-Refundable Conditions
- Change of mind after delivery and setup.
- Minor imperfections that do not affect the overall functionality and aesthetic of the Puja Pandal.
- Damage caused by improper handling or use after delivery and setup.
Contact Us
If you have any questions or concerns about our refund and return policy, please feel free to contact us at 083298 95799. We are committed to ensuring your satisfaction and will do our best to address any issues promptly.
Thank you for choosing Shreemandap. We appreciate your trust in us to make your celebrations memorable.